FAQ - Frequently Answered Questions

  • Can users change the audio quality?
    No, they cannot. The quality of the converted files is always the same as that of original file.

  • How to save the desired mp3 files on iPhone and iPad?
    It is not possible to save files to your iPad or iPhone without an app. Please, download the app ┬źDocuments by Readdle┬╗ from the Apple Store to be able to save files to your device.
    IMPORTANT: This problem is fixed in iOS 13. Users of new devices can download files without installing additional apps.

  • Why did the file conversion stop at the initialization stage?
    A possible cause of the problem could be the AdBlock program. The algorithms of its work allow to block advertising, and at the same time interfere with the operation of our service. It is enough to disable the blocker or similar software. If this method did not help in solving the problem, we recommend using the feedback form on our website. There you should insert the link to the video and specify the desired format.
  • Why does an error message pop up when I try to download a file?
    Download may not be possible for two reasons:
    1. Video removed from public access. In this case, authorization is required in order to use it.
    2. Your video has a duration of more than 1 hour. Our service supports videos lasting no more than 60 minutes.